Refund & Cancellation Policy
Summary
- MaxUrPoints Pro is $9.99 USD per year, billed annually, and renews automatically until you cancel.
- Full refund within 14 days of your initial annual charge, or within 14 days of any renewal charge. Just email us.
- After 14 days, charges are non-refundable and we do not give partial or prorated refunds, but you can cancel anytime to stop the next renewal.
How to request a refund
Email support@maxurpoints.com from the email address on your account, within 14 days of the charge, with the subject “Refund request”. No reason is required. We reply within 2 business days. Approved refunds go back to the original payment method; depending on your bank, they usually appear within 5–10 business days. When a refund is issued, your subscription is cancelled and Pro access ends.
How to cancel
Cancel anytime from your account page in the MaxUrPoints app, or by emailing support@maxurpoints.com. Cancelling stops the next automatic renewal. You keep Pro access until the end of the year you already paid for, and you will not be charged again. Cancelling after the 14-day window does not trigger a partial refund for the remainder of the year.
Renewal reminders
We email you before each annual renewal so you have time to cancel. If you are charged for a renewal you did not want, email us within 14 days of the renewal charge for a full refund.
Exceptions
If we are unable to provide the Service for an extended period, charge you in error, or discontinue MaxUrPoints Pro, we will refund you as appropriate regardless of the 14-day window. Nothing in this policy limits any refund rights you have under applicable law.
Questions and disputes
If something is wrong with a charge, please email support@maxurpoints.com first; we can usually resolve it faster than a card dispute.
MaxUrPoints is operated by Mirza Otovic (sole proprietor), United States. See also our Terms of Service.